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• Technology and service quality in the tourism and hospitality industry. In J. Kandampully et al. (eds.) Service Quality Management in Hospitality, Tourism and Leisure (2001)

  J. Ateljević, S. Milne, Technology and service quality in the tourism and hospitality industry. In J. Kandampully et al. (eds.) Service Quality Management in Hospitality, Tourism and Leisure, Hawarth Press, New York:, 2001